- Ekologix will replace any defective product free of charge in the event that:
a. The product is used for Residential Purposes only, and
b. The defect does not arise from:
- i. Improper installation, maintenance or handling of the product and/or failure to abide by Ekologix’s installation or maintenance guidelines, including but not limited to improper gapping;
- ii. Use of the product contrary to local building regulations;
- iii. Movement, distortion, collapse or settling of the ground or the supporting structure on which the product is installed;
- iv. Any act of God (including flooding, earthquake, lightning and any other naturally occurring environmental or other disaster);
- v. Staining from foreign substances (including dirt, grease, oil and any other substance);
- vi. Normal expected exposure to natural elements, including but not limited to mildew or mould;
- vii. Gradual discolouration (including fading and staining);
- viii. Ordinary wear and tear;
- ix. Minor splits or cracking around screws
2. Where a defect in a product arises due to mould or mildew, the term of the warranty will be limited to two (2) years irrespective of any previous warranty, but not excluding any warranty under the Australian Consumer Law.
3. This warranty is not transferable; it applies only to the consumer that purchased the product from the retailer or manufacturer (“Purchaser”).
4. Ekologix reserves the right to replace defective parts of the product with parts and components of similar quality, grade and composition where an identical part or component is not available.
Warranty Claim Procedure
In order to claim a warranty on any of Ekologix’s products you must follow the procedure outlined below:
5. Send written notification to the place of purchase within 30 days from the discovery of the alleged defect, including the following details:
a. A clear description of the alleged defect;
b. Photographs of the alleged defect;
c. Quantity claimed to be defective;
d. Proof of original receipt (or other evidence displaying the date of purchase which Ekologix is reasonably satisfied with).
6. Upon receipt of this information Ekologix will work with the purchaser or the distributor to investigate the claim. Any and all investigations will seek to establish the cause of the claim in a timely manner.
7. At any time in the investigation Ekologix may request the assistance of engineers, scientists or any other party Ekologix deems appropriate to verify the claim. If the claim is proven, Ekologix, at its discretion will repair or replace the product on a case by case basis or alternatively provide a refund for the quantity found to be defective.
8. This warranty against manufacturing defects does not extend to cover:
a. Costs associated to remove the defective product from the purchases premises or the location of the product;
b. Any charges incurred by the Purchaser in returning any defective product to Ekologix or in notifying Ekologix of the alleged defective product;
c. Costs associated to installing any replacement product;
d. Costs associated with making a warranty claim, including costs such as postage and handling;
e. Any other reasonably foreseeable costs incurred.
9. Ekologix Decking is made by combining bamboo and reclaimed timber with recycled plastics (HDPE). Whilst every care is taken to ensure consistency, natural and immaterial variances will occur from one board to the other in appearance and performance. Natural and immaterial variances are not a fault of the product and, accordingly, no warranty is provided in respect of any such variation.
10. Ekologix or any of its affiliated employees or agents will not be liable for any special, indirect or consequential loss or damage arising out of the use of, or handling of any Ekologix product whatsoever, including any special, indirect or consequential loss or damage suffered as a result of the negligence of Ekologix, except those which cannot be excluded under the Australian Consumer Law or applicable State, Territory or Federal laws.
Returns or claims due to any condition that was clearly apparent prior to fastening EKOLOGIX DECKING+ will not be considered after EKOLOGIX DECKING+ has been applied/fastened to deck structure.
Ekologix Australia Pty Ltd (“Ekologix”) can be contacted at:
Unit 1, 20-26 Sabre Drive,
Victoria, Australia 3207
Phone: +613 9639 7774
All information contained in this document was correct and current at the time of publishing and is subject to change without notice.